Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Goods arrival time depends on the logistics method. Express shipments generally: 7~12 days to arrive. Sea freight takes 25~50 days. After payment, we will send a tracking number to your email address so that you can keep track of the latest logistics.
If you are not satisfied with the machine after receiving the goods, please initiate a refund within 7 days of receiving the machine by contacting cngzkm88@gmail.com.
If you have entered the wrong address, please don’t worry, contact us as soon as possible: cngzkm88@gmail.com
After payment, we will send you a tracking slip number.
You can contact us via email, WhatsApp, wechat, cell phone number. Customer support includes but is not limited to: use of the machine, possible problems with the machine, repairs needed, customization of logos, etc.
If you have entered the wrong address, please don’t worry, contact us as soon as possible: cngzkm88@gmail.com
Most of the addresses support shipping to us, please check if they support door-to-door service in the payment screen, if you are not sure, please contact us: cngzkm88@gmail.com
Yes. One package per machine.
If you need to swap an item
Returns and Exchanges
We offer a 7-day no-questions-asked return policy. Please make sure the machine does not have any of the following conditions or the return request will be denied. :
1) No damage
2) No signs of use
If the goods do not have quality problems, please pay for the shipping cost by yourself.
Please contact us as soon as possible: cngzkm88@gmail.com
The goods are damaged in different processes, such as:
① during transportation
② during use
the responsibility is different, please contact us as soon as possible for help: cngzkm88@gmail.com
Please contact us before the goods are returned: please contact us as soon as possible: cngzkm88@gmail.com.
Cancellations can be made within 2 days, before the shipment reaches the customs clearance point.