Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Goods arrival time depends on the logistics method. Express shipments generally: 7~12 days to arrive. Sea freight takes 25~60 days. After payment, we will send a tracking number to your email address so that you can keep track of the latest logistics.
If you are not satisfied with the machine after receiving the goods, please initiate a refund within 7 days of receiving the machine by contacting info@jmbingsumachine.com
If you have entered the wrong address, please don’t worry, contact us as soon as possible: info@jmbingsumachine.com
After payment, we will send you a tracking slip number.
You can contact us via email, WhatsApp, wechat, cell phone number. Customer support includes but is not limited to: use of the machine, possible problems with the machine, repairs needed, customization of logos, etc.
If you have entered the wrong address, please don’t worry, contact us as soon as possible: info@jmbingsumachine.com
Most of the addresses support shipping to us, please check if they support door-to-door service in the payment screen, if you are not sure, please contact us: info@jmbingsumachine.com
Yes. One package per machine.
If you need to swap an item
Returns and Exchanges
Because it involves international shipping, and the machine is large and heavy, the cost of round-trip shipping is high, so please confirm that you really need this machine before placing an order. No refunds will be allowed for personal reasons. If there are any missing or damaged parts, please contact us: info@jmbingsumachine.com
Please contact us as soon as possible: info@jmbingsumachine.com